Before trying to cancel an order on your Easyship dashboard, you should know that you can only cancel shipments that are not yet in transit i.e. orders that haven't been picked up or dropped off.
Also, if you are using an Easyship integrated warehouse:
- You will need to contact support to cancel a rejected or pending label
- If a label was generated, you will need to:
- Contact the warehouse, to ensure that the order in question is not being processed for pick & pack
- Request that the warehouse cancels the order in their system. If it does not show as canceled 24 hours after it has been requested, contact support.
If you are not using an Easyship integrated warehouse, you will be able to cancel the shipment even when a label was generated as long as it has not been shipped.
When you need to cancel a shipment, go to 'Manage Shipments'>'All' and select 'Details' for the shipment you wish to cancel.
Select 'Cancel Shipment' and confirm the cancellation.