Home Developers

Cancel Shipment

Follow

Comments

8 comments

  • Avatar
    LIM PAULINE

    my cancellation of shipment since 3May2018, when can i make the refund?

  • Avatar
    Mark (Easyship)

    Hi Lim, 

    If the label has been generated, you will be credited to your Easyship account after 21 days provided that you have not handed over the parcel to the courier. 

     

  • Avatar
    Joseph Tan

    are there any charges or will the refund be full? 

     

  • Avatar
    Mark (Easyship)

    Hi Joseph! 
    Provided the shipment has not been picked up by the courier, the refund will be made in full to your Easyship account after 21 days. 

    Note that if the label has not been generated and you cancel the shipment, the refund will be made immediately to your Easyship account. 

  • Avatar
    LIM PAULINE

    When can I received my refund? It takes 21days to process? can you please refund to my credit card instead,

  • Avatar
    Mark (Easyship)

    Hi Lim Pauline,

    Yes, a refund takes a minimum of 21 days to process if the label has generated.

    I can see that the amount has been refunded back to your account.
    We have started processing the refund back to your method of payment, kindly allow additional 2-5 business days for the transaction to process.

  • Avatar
    Hitomi Komuro

    #780865088519
    #780842269415

    Appreciate it if you can inform me when I will receive the refunds from 2 shipments as above. They stated "refunded" but I don't see any refund from you guys. Thank you very much in advance. 

  • Avatar
    Mark (Easyship)

    Hi Hitomi, 

    You should see the amount available in your Easyship account when you login to Easyship. 

Please sign in to leave a comment.