Before trying and cancelling an order on your Easyship platform, you should know that you can cancel only shipments that are not yet in transit - that is, orders that were never picked up or dropped off.
Also, if you are using an Easyship integrated warehouse:
- You will be able to cancel your shipment only if no label was generated
- If a label was generated, you won't be able to cancel the shipment on your Easyship platform. You will need to
- Contact the warehouse, to ensure that an order for which a label was already generated is not being processed for pick & pack
- Contact our support team to request to cancel the shipment
- If you are not using an Easyship integrated warehouse, on the other hand, you will be able to cancel the shipment even when a label was generated.
When you need to cancel a shipment, go to 'Manage Shipments'>'All' and click on 'Details' for the shipment you wish to cancel.
Click on the 'Cancel Shipment' button, and confirm the cancellation.
For more details on how the refund works, just keep reading and move to the next section "Refund".
Comments
8 comments
my cancellation of shipment since 3May2018, when can i make the refund?
Hi Lim,
If the label has been generated, you will be credited to your Easyship account after 21 days provided that you have not handed over the parcel to the courier.
are there any charges or will the refund be full?
Hi Joseph!
Provided the shipment has not been picked up by the courier, the refund will be made in full to your Easyship account after 21 days.
Note that if the label has not been generated and you cancel the shipment, the refund will be made immediately to your Easyship account.
When can I received my refund? It takes 21days to process? can you please refund to my credit card instead,
Hi Lim Pauline,
Yes, a refund takes a minimum of 21 days to process if the label has generated.
I can see that the amount has been refunded back to your account.
We have started processing the refund back to your method of payment, kindly allow additional 2-5 business days for the transaction to process.
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#780842269415
Appreciate it if you can inform me when I will receive the refunds from 2 shipments as above. They stated "refunded" but I don't see any refund from you guys. Thank you very much in advance.
Hi Hitomi,
You should see the amount available in your Easyship account when you login to Easyship.
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