When you need to cancel a shipment, go to 'Manage Shipments'>'All' and click on 'Details' for the shipment you wish to cancel.
Click on the 'Cancel Shipment' button, and confirm the cancellation.
You will be credited to your Easyship account immediately if the label has not been generated.
If the label has been generated, you will be credited to your Easyship account after 30 days provided that you have not handed over the parcel to the courier.
If you wish to be refunded to your method of payment, you will need to contact Easyship Customer service, note that additional processing days will be required.