When you need to cancel a shipment, go to 'Manage Shipments'>'All' and click on 'Details' for the shipment you wish to cancel.
Note: If you are using an Easyship integrated warehouse, you will need to contact the warehouse to ensure that an order which has a generated label is not being processed for pick & pack.
Once done, please contact Easyship Support for assistance on cancellation.
For customers not in an Easyship warehouse, you can follow the below steps to cancel your shipment.
Click on the 'Cancel Shipment' button, and confirm the cancellation.
You will be credited to your Easyship account immediately if the label has not been generated.
If the label has been generated, you will be credited to your Easyship account after 30 days provided that you have not handed over the parcel to the courier.
If you wish to be refunded to your method of payment, you will need to contact Easyship Customer service, note that additional processing days will be required.