Easyships partners provide different tracking visibility depending on the service.
Tracking type is determined by the number of events that the courier registers during the shipment. The frequency of tracking updates varies per courier.
Easyship always works with its partners to provide the latest updates directly on its dashboard or via its tracking pages. If it seems that your shipment has not updated in awhile, please try to track your parcel directly on the couriers tracking page with their tracking#, as there may be a delay in publishing the update on Easyship.
- Excellent tracking covers all the steps of transit (from pickup, to arrival/departure at customs, to the delivery at the final destination) allowing you to closely monitor your parcel while reducing the risk of loss (which hopefully doesn't happen too often!)
A good example of excellent tracking is UPS.
- Regular tracking Door-to-Door tracking, covering major milestones or events along the way where the parcel is scanned. This equates to normal postal service.
An example of regular tracking is TNT
- Basic tracking is even less detailed. Expect to be notified of only two events: the departure of your parcel (usually a notice that it's been picked up or dropped off) and the arrival. You won't have any updates on your parcel while it is in transit and you will not be informed of any intermediate events that occur between the origin and destination.
An example of basic tracking is Yamato.
For BASIC Tracking, neither the Courier or Easyship will be able to provide any additional updates between the updates. Once a shipment has past 5 working days over the expected delivery date, Easyship can raise an investigation with the courier.
- Limited tracking refers to all the services that, besides registering some tracking updates during the transit, will not provide any confirmation that the parcel has reached the receiver's address. Coverage ends before the delivery at destination, meaning that the last tracking event could be the arrival at customs. It may not tell you when the package was dispatched at the destination country, or what day and time it was delivered to the destination address.
An example of limited tracking is DHL eCommerce.
For LIMITED Tracking, neither the Courier or Easyship will be able to provide any additional updates between the updates. Once a shipment has past 10 working days over the expected delivery date, Easyship can raise an investigation with the courier.
Kindly note that very few couriers with LIMITED tracking provide liability or insurance for lost parcels.
- No tracking means you will not receive any tracking number or updates on your parcel's journey.
For NO Tracking there is no investigation or claim that can be made.