The couriers on Easyship provide different levels of tracking, and we assign a tracking rating so you know what quality of tracking to expect in transit. In this article, we break down each tracking rating and what it means.
Courier Tracking Ratings
Excellent tracking covers all the steps of transit (from pick-up to arrival/departure at customs, to the delivery at the final destination) allowing you to closely monitor your parcel while reducing the risk of loss or return. Examples of excellent tracking are UPS, FedEx, DHL Express.
Door-to-Door tracking that covers major milestones or events along the way whenever the parcel is scanned. This is the most common type of tracking available with regular couriers. Examples of regular tracking are TNT, Aramex, SF Express, Asendia.
Much less detailed than Regular tracking. Expect to be notified of only two events: the departure of your parcel (usually a notice that it's been picked up or dropped off) and the arrival. You may not receive updates during transit. With basic tracking, neither the Courier nor Easyship will be able to provide any additional information between scans. Examples of basic tracking are APC, RRD.
Refers to all the services that, besides registering some tracking updates during the transit, will not provide any confirmation that the parcel has reached the receiver's address. Coverage ends before the shipment has been handed over to the destination postal service, meaning that the last tracking event could be the arrival at customs. It may not tell you when the package was dispatched to the destination country, or what day and time it was delivered to the destination address. Please note that very few couriers with limited tracking provide liability or insurance for lost parcels. Examples of basic tracking are USPS, DHL eCommerce, Flat Export.
|No tracking||You will not receive any tracking number or updates on your parcel's journey. For No tracking, there is no investigation or claim that can be made in case the shipment does not arrive within the expected delivery time.|
Easyship always works with its partners to provide the latest updates directly on its dashboard or via its tracking pages. If it seems that your shipment has not been updated in a while, please try to track your parcel directly on the couriers tracking page with their tracking number as there may be a delay in publishing the update on Easyship.
You should now understand the different tracking services that are available through Easyship's courier partners and what to expect when you choose a specific tracking service.