Subscription Plan Changes

This article outlines the recent changes we have made to our subscription plans on 7th February 2023.

What's Changed

View plans in your region here. 

FAQs

Q: Why did we make these changes?

A: As a growing business, we are constantly working to improve our services and provide the best possible experience for our customers. This sometimes requires us to make changes to our pricing structure.

This decision has been made in order to keep up with the increasing costs of operations, invest in new features and improvements to existing ones, and to ensure the sustainability and continued growth of our service.

We want to assure you that the value of our services remains unchanged. Our commitment to delivering the best possible experience for our customers remains at the forefront of everything we do.

We would like to thank you for your continued loyalty and support. If you have any questions or concerns, please don’t hesitate to reach out. Our team is here to help.

 

Q: How will this impact me?

A: The updated subscription pricing and features accessibility is in effect as of the 7th of February 2023 for all new subscribers.

We understand that the updated subscription pricing and features may be a change for you, and we want to make sure that you are taken care of. We are offering a grace period of two months for all existing accounts that are created before the 7th of February 2023.

During this time, you can enjoy all the same features and services as before, with your current plan price and monthly shipment limit.

After the grace period has ended, your plan will be updated to reflect the new subscription pricing and features accessibility (if applicable). We appreciate your patience and understanding as we work to provide the best possible service to all of our customers.

 

Q: Can I update my subscription during the grace period?

A: If you decide to downgrade or upgrade during the grace period, you will be switched to the new subscription pricing and features accessibility. 

 

Q. How do I know when my subscription is updated to the latest version?

Once the grace period ends, your plan will be updated to the latest version and you will be notified of this change via email. This confirmation email is sent to the account owner only. 

 

Q: Who can I talk to about my subscription?

A: Have any questions about your current plan? Let us know by contacting support@easyship.com

 

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