This article explains how to refund credit either to your Easyship account or directly to your method of payment (MOP). Generally, refunds for shipments, subscription fees, or other credits will be applied to your Easyship account balance. If you'd like to refund the credit directly to your MOP, please follow these steps.
In this article:
How to Refund the Account Balance
1. Go to Account > Payment Methods.
2. Click Refund Credit.
3. Review the refund summary, then click Proceed to continue.
Additional Information
- Refunds must originate from an active credit card on Easyship, not via PayPal or bank transfer.
- Easyship can only refund up to the maximum amount processed on the platform per Payment Method (e.g., if $20 was paid by credit card and the balance is $30, only $20 can be refunded to the card).
- Refunds will be issued to the most recently used primary card.
- Refunds will process the entire account balance; partial refunds are not possible.
- Refund processing typically takes about 5 working days.