Shipment Status: Exception

Easyship will change the status of a shipment to "Exception" when issues occur during transit.



Types of Exception Statuses

Held at Customs
When a package is held by customs, it could be due to various reasons and may require the merchant or buyer to contact the courier for clarification. These issues often resolve on their own, but we recommend the receiver reach out to the local courier for clearance instructions.

Potential Delay
Delays can happen due to weather, technical issues, or other unforeseen events. Usually, the checkpoint will indicate the cause, and no action is required from the merchant or buyer.

Incorrect Address
If the consignee's address is incomplete or incorrect, the courier will be unable to deliver the package. The courier will likely contact the merchant or buyer for additional information.

When the consignee refuses the package, the delivery is marked as refused.

Courier has tried multiple delivery attempts unsuccessfully
If the courier has tried multiple times to deliver the package unsuccessfully, the receiver should contact the local courier support to reschedule delivery or request a pick-up at a nearby post office.

The courier has rejected the parcel
For some reason, the courier has rejected the parcel. It will be returned to the sender.

The parcel has returned to the sender
The tracking status indicates that the shipment is being returned to the sender.

Consignee refused to assist with the import
The receiver refused to pay duties and taxes or provide the necessary information for customs clearance.

Customs require additional documentation
The receiver should contact the courier directly to provide the relevant documents. If the sender wrongly declares their products' value, they may receive an email from Easyship support.

If you do not understand why a shipment is showing an exception status, please contact Easyship customer service directly for further information and instructions.

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