To simplify the shipping experience, Easyship takes local courier statuses and categorizes them into general events. At the bottom of the Shipping Analytics page, you will see the status of current shipments in progress.
In this article, we break down the most common simplified statuses and what they mean.
Label Pending
Indicates that shipment data has been sent to the courier, but the label is still being generated. If it remains pending for more than 30 minutes, contact support.
Label Rejected
The courier rejected the provided data. You can often fix this by reviewing the error message. If unsuccessful, contact support.
Label Ready
The label is ready to print and attach to the parcel.
Pickup/Drop Off In Progress
The shipment's pickup or drop-off is scheduled.
Pending Tracking Event
The shipment has yet to receive an initial tracking event, meaning it is pre-transit.
Pending Pickup Confirmation
The courier hasn’t confirmed the pickup request yet. This doesn’t mean it has failed but is still pending.
Tracking Info Received
The courier has acknowledged the shipment and is tracking it. This is often a pre-transit status.
In Transit
Your parcel is in transit to the destination location.
Out For Delivery
Your parcel is in transit to the destination location.
Delivery Expected (End of Updates)
No further updates will be provided, and the parcel is expected to arrive without any issues.
Failed Delivery Attempts
The courier attempted delivery but was unsuccessful. The consignee should contact the courier to reschedule or arrange a pickup.
Exception
An issue requires attention from the shipper or receiver.
Possible Reasons for an Exception Status:
- Parcel stuck in customs
- Multiple failed delivery attempts
- Return to sender
- Refusal to pay taxes/duties
- Customs requesting additional documentation
If you have any questions, contact support@easyship.com.
FAQs
Q: Where can I find more detailed tracking information?
A: In the Manage Shipments section of your dashboard, click the hyperlinked Easy ID to be directed to for in-depth tracking trackmyshipment.co details. You can also track it via the courier’s website from there.
Q: Are there additional simplified statuses?
A: Yes, but the ones listed above are the most common. For clarification on other statuses, contact our support team.