When creating a shipment on Easyship, the system sends information to the courier and requests label generation. Occasionally, the courier will decline the request, resulting in a rejected label. This article discusses methods for fixing rejected labels on Easyship and provides some common examples.
Example Error Messages
Below are some common error codes shown on the Easyship Dashboard. If you have trouble understanding the error, contact our customer service team or report it via the dashboard.
Address-Related Errors
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State/City/Post code/ZIP code is not valid: The destination location is invalid. Please check the data.
- Invalid address provided for Receiver Address: The delivery information does not match the data for this city.
Solution: Contact your customers to confirm their addresses and edit shipment details as guided.
Example: S7T1C9 → S7T 1C9
- Receiver's address is too long: Ensure each address line does not exceed 35 characters.
Solution: Break down the address into 2 lines and trim the text.
Example: Street (St), Avenues (Ave)
- UPS cannot ship to PO Box: Ensure the format is correct.
Example: Incorrect: PSC 47 Box 824. Correct: 824 PSC 47
-
Non-English characters in Address Line 1 or 2: Change to English characters.
Solution: Check with the receiver for an English address and update.
- No street number in address
- State cannot be blank
Solution: Update the address with street number/State.
Phone Number-Related Errors
- Consignee phone is required.
Solution: A local phone number is required for the receiver.
- A valid receiver phone number is required.
Solution: Ensure it is a local number and update by adding/removing the country code or ‘+’ sign.
- (PHONENUMBER.TOO.LONG). Please update and try again.
Example: For a US number, it should be within 10 digits for both sender and receiver.
Other Field-Related Errors
- (COMPANYNAME.TOO.SHORT) We are unable to process this request. Please try again later or contact FedEx Customer Service.
Solution: Update company name with more than 3 characters. If no company name is eligible, use the consignee name.
- Content Description should not exceed 60 characters long.
Solution: Update Item description to less than 60 characters.
-
(CUSTOMS.VALUE.INVALID) The recipient country doesn’t accept zero or null as a customs value. Please update and try again.
Solution: Declare shipment value to be more than 5 USD.
- Do not add special characters in name/address/phone number.
Solution: Avoid using characters like !?/().
Editing Rejected Shipping Labels
1. Navigate to Manage Shipments > Rejected on the left-hand side of the Easyship Dashboard.
2. Click the Edit Shipment button.
3. Take note of the error shown at the top of the screen and make the relevant corrections below.
Note: If you change the destination, dimensions, or weight, the rate will be recalculated. You may be required to pay an additional fee to cover the increase in charges or receive a refund for the difference in your Easyship account.
Reporting Rejected Labels
If you have trouble fixing the label or are unsure of the error message, you can report it directly using the steps below. Note that you will only receive an email follow-up on these reports if we cannot fix the label.
1. Navigate to Manage Shipments > Rejected on the left-hand side of the Easyship Dashboard.
2. Click the Edit Shipment button.
3. If you can't identify the error or fix the label, scroll to the bottom of the Edit page and select Please report this to our support team so we can help.
4. Write a brief description of the issue and select the Submit button.
5. Our team will be notified, and the shipment status will change to Reported. We'll work on fixing it, and the shipment will show up in the To Download section once resolved.