You can now manage your Pickups directly from your dashboard. This article explains how the feature works and everything you can do with it.
Pickups Dashboard
To access pickups, click Pickups on the dashboard menu. The dashboard displays columns for the courier, date & time, shipment details, Pickup ID, pickup address, pickup status, and available actions.
There are three primary filters for the information; click once on the filter to reveal the corresponding pickups, and click again to return to the main page.
Pickups Happening
In this filter, you will see all Pickups that are scheduled within the Pickup window.
In this example, Aramex arrives today between 10 am and 6 pm to pick up two shipments.
Pickup Requests Failed
Sometimes, pickup requests fail due to incorrect information, such as the wrong address. You can easily identify failed requests via your dashboard and use the Actions section to fix them.
Estimated Courier No Show
This filter helps you monitor any potential no-shows and allows you to make alternate arrangements if necessary.
Actions
The pickups page enables you to manage your pickup requests according to the situation, time, and courier.
Edit pickup info
Correct any incorrect details, such as the address. For example, if an address contains too many characters, you can edit it and update the status to "Requested Successfully.
Reschedule
This action allows you to change the pickup date and time as needed.
Cancel Pickups
This action will allow you to Cancel a pickup if you no longer need it. Note that you will be asked for confirmation, as cancellations may incur costs that may not be refunded.
Mark as Resolved
This action will be mostly used in the Estimated No Show filter, this action allows you to mark a pickup as completed once the shipment has been successfully picked up.
Ask for Support
Click the phone icon to view the full pickup details and contact the courier’s support team.
If you’re unable to schedule a pickup after speaking to the courier, select Report the Issue to alert Easyship support.
You will see an Issue reported tag, meaning the Easyship team is aware of the problem and is working to resolve it.
Unavailable Actions
In some cases, actions like Edit Pickup, Reschedule, and Cancel may not be available depending on the courier or circumstances. However, Mark as Resolved and Ask for Support are always available.