How to Use Pickup Instructions in Easyship

Pickup stability is a common challenge for shippers in every country, especially with the increasing dispersion of pickup locations. Easyship's new Pickup Instruction feature aims to address this issue by providing clear instructions and enabling effective communication between shippers and carriers. This article will guide you through how to use Pickup Instructions in Easyship.


Adding Pickup Instructions 

To create the pickup instructions in Easyship, follow these steps:

1. Navigate to the Addresses page

2. Edit the Pickup Instructions for your current Sender Address

3. Or create a new Sender Address with the Pickup Instructions


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Creating a shipment with Pickup Instructions

To create a shipment with your pickup instructions, follow these steps:

1. Select Pickup as the handover option when you checkout the shipments

2. a) Based on the Sender Address, the system will use the saved Pickup Instructions

    b) You can edit the Pickup Instructions before checkout

4. Once the label has been purchased, the Pickup Instructions will be sent to the carries

Note: The latest Pickup Instructions will be saved automatically to the Sender Address which can be reused next time


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Benefits of Pickup Instructions

- Clear and detailed Pickup Instructions for carriers, reducing the probability of missed pickups

- Greater flexibility and convenience for shippers, enabling them to specify pickup instructions without waiting for drivers at the same location and time

- Improved communication between shippers and carriers, helping to increase pickup stability and efficiency



- Available for Australia - Fastway(Aramex) and Sendle couriers so far

- Pickup Instructions - for providing pickup location details only

- Cannot change the Pickup Instruction for Reschedule Pickup

- Cannot guarantee that the couriers exactly follow the Pickup Instructions, however, providing clear and detailed location instructions can help reduce the probability of missed pickups


By using the pickup instruction feature in Easyship, you can improve the reliability and efficiency of the pickup process, no matter where your pickup location is. If you have any questions or issues with the pickup instructions feature, please contact our customer support team for assistance.


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