How to Create a Multi Box Shipment

Multi-Box is a new feature that allows you to create a shipment with multiple boxes under the same master shipment. Multi-Box is a manual feature and cannot be automated with Shipping Rules or via Checkout.

Note: This feature is available only for Cloud users on our Premier plan shipping from the following locations; US, Australia, Great Britain, Canada, Hong Kong, and Singapore. Not all couriers offer a multi-box shipping solution. As a result, your courier options may be limited. The shipping solutions currently offering this service are; FedEx, UPS, and DHL.

How to Create a Multi-Box Shipment

Go to Create Shipments (Basic or Advanced) as usual, and you will see an Overlapping Square Icon that will duplicate the box or Add a New Box button to start from scratch.

Screenshot 2021-09-23 142508.png

Once selected, a second box will appear, and you can add details like you would for any other shipment. 

Screenshot 2021-09-23 142809.png

If you want to delete a box, click the trashcan icon next to the duplicate button in the top right-hand corner.

Generating Shipping Docs

After creating the shipments, docs generate in the usual way, the difference being that when you print your labels, there will be more than one, with a different label for each box, as shown below.


Screenshot 2021-09-23 143355.png



There are no changes to the Insurance process for multi-box shipments; you can only insure the entire shipment based on the total selling price of all items, and claims are made on a per-shipment basis.

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