TikTok Shop is an e-commerce tool that allows merchants to sell products to customers directly within the TikTok app. This article covers how to connect your TikTok Shop store with Easyship.
About this Integration
With TikTok Shop connected to Easyship, you will be able to:
- Sync orders directly from your store and customize sync criteria.
- Download products directly.
- Automatically mark orders as fulfilled when a label is generated. The tracking number will sync to the order profile.
Before We Get Started
To successfully connect your TikTok Shop store to our Easyship platform, you will need to have an active TikTok Shop US Seller Account store. Only US-based seller accounts can be connected.
Also please ensure that you have at least one default warehouse defined in your TikTok Shop Seller Center account, and that you have configured your Shipping Options to set "Shipped by Seller" as the preferred option. Click here for step-by-step instructions.
Connecting Your TikTok Shop Store to Easyship
Step 1: Navigate to Connect > New Integration. From the list of Easyship integrations, select the TikTok logo.
Step 2: Click Authenticate. You'll be redirected to TikTok Shop Seller Center to verify the integration.
Step 3: First, select your account type (North America seller > United States) and click Next. On the Install step, select "Unlimited" for Duration, enter your email address (phone is optional), and click "Confirm to Install". Lastly, on the Authorize step, select "Authorize" at the bottom of the page.
Step 4: Once back on Easyship, add default information and click Finish Setup.
Step 5: Congratulations, your TikTok Shop store is connected! You can adjust your Order Sync settings, such as "Sync Window", "Auto-Sync", and "Excluded Countries" from your store settings page.
Configuring Your TikTok Shop Settings to Fulfill with Easyship
Step 1: In TikTok Seller Center, go to Account Settings > Warehouse Settings, and add at least 1 warehouse (see TikTok help article for more details).
Step 2: In TikTok Seller Center, go to Shipping > Shipping Options, and select the relevant warehouse tab from the top of the page. Then make sure to set "Shipped by Seller" as Preferred. Click on "Manage shipping fee template" to adjust the shipping fees that buyers will see during checkout.
Other Important Notes about the Integration
Syncing Packages vs. Orders from TikTok Shop
When a buyer places an order for a product from your TikTok Shop store, the order will appear under Orders > Manage Orders in your TikTok Shop Seller Center. Each order belongs to a "package" by default. TikTok Shop allows sellers to split and combine orders into different packages from within the TikTok Shop Seller Center. For this reason, Easyship will sync the package-level details from TikTok Shop, so that you can quickly review shipping rates and purchase a label for that shipment in the Easyship dashboard. The shipping label details (such as selected shipping carrier & tracking number) will get synced back to TikTok Shop at the package-level.
Splitting & Combining Orders
Splitting and combining orders must be handled within the TikTok Shop Seller Center. While Easyship does normally allow you to split and merge shipments from within the Easyship dashboard, for TikTok Shop stores, we require that the orders are split and combined into "packages" within the TikTok Seller Center. This way, when the order details are synced to Easyship, they are already allocated to their expected packages, so you can view rates for the shipment and purchase a shipping label within the Easyship dashboard.
Supported Shipping Carriers
TikTok Shop US has a limited set of supported shipping carriers, so Easyship recommends that you only purchase shipping labels in the Easyship dashboard from couriers that are also supported by TikTok Shop US.
If you do choose to purchase a shipping label from an unsupported shipping carrier, then please note that the fulfillment details will not successfully update automatically for that order/package in the TikTok Shop Seller Center. You may need to contact TikTok Shop support in order to work around this limitation (click here for more details).