When shipping with USPS via Easyship, it's important to understand USPS-specific refund policies and operational rules. This article outlines the key guidelines around label validity, refund eligibility, and non-refundable shipment scenarios.
USPS Label Validity & Refund Window
USPS shipping labels have a 30-day refund window from the date of generation. This policy is enforced strictly by USPS.
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Labels cannot be refunded after 30 days from creation. Attempting to refund a label after this period will result in an error.
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If a refund is processed within 30 days but USPS later determines the label falls outside the eligible window, the amount will be recharged to the client.
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Refund errors may also occur if a Force Refund (FR) is triggered too early; in such cases, we will review and correct the issue based on USPS guidelines.
Non-Refundable Shipments
Certain shipment types are not eligible for refunds, regardless of whether the label was used or not:
| Scenario | Refund Eligibility |
|---|---|
| Returned to Sender (RTS) | Not refundable |
| Invalid or undeliverable address | Not refundable |
Once a shipment enters the USPS mail stream, it is considered complete. In exceptional cases, Easyship may offer a one-time goodwill refund, but only after the 30-day period has passed. If the label is refunded earlier and USPS rejects it, the client will be recharged.
Packaging Adjustments & Operational Errors
USPS may issue package-related adjustments if the shipment packaging does not match the purchased service. For example:
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Using a Priority Mail box while paying for Ground Advantage service.
Such adjustments are non-disputable as they result from an operational error by the client. We recommend contacting USPS directly to request a return in such cases. Any packaging changes should be resolved in the pre-transit stage.
Automated Package Verification (APV) Disputes
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Once an APV dispute is approved, it may take up to 30 days to be invoiced.
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Easyship must wait until the charge appears in our billing cycle before passing it to the client. This ensures data accuracy and auditability.