When shipping with USPS via Easyship, it's important to understand USPS-specific refund policies and operational rules. This article outlines the key guidelines around label validity, refund eligibility, and non-refundable shipment scenarios.
USPS Label Validity & Refund Window
USPS shipping labels have a 30-day refund window from the date of generation. This policy is enforced strictly by USPS.
Labels cannot be refunded after 30 days from creation. Attempting to refund a label after this period will result in an error.
If a refund is processed within 30 days but USPS later determines the label falls outside the eligible window, the amount will be recharged to the client.
Refund errors may also occur if a Force Refund (FR) is triggered too early; in such cases, we will review and correct the issue based on USPS guidelines.
Non-Refundable Shipments
Certain shipment types are not eligible for refunds, regardless of whether the label was used or not:
| Scenario | Refund Eligibility |
|---|---|
| Returned to Sender (RTS) | Not refundable |
| Invalid or undeliverable address | Not refundable |
Once a shipment enters the USPS mail stream, it is considered complete. In exceptional cases, Easyship may offer a one-time goodwill refund, but only after the 30-day period has passed. If the label is refunded earlier and USPS rejects it, the client will be recharged.
Packaging Adjustments & Operational Errors
USPS may issue package-related adjustments if the shipment packaging does not match the purchased service. For example:
Using a Priority Mail box while paying for Ground Advantage service.
Such adjustments are non-disputable as they result from an operational error by the client. We recommend contacting USPS directly to request a return in such cases. Any packaging changes should be resolved in the pre-transit stage.
Automated Package Verification (APV) Disputes
Once an APV dispute is approved, it may take up to 30 days to be invoiced.
Easyship must wait until the charge appears in our billing cycle before passing it to the client. This ensures data accuracy and auditability.