Each Shopify split order is now its own shipment in Easyship: no manual splitting, more accurate shipping rules.
Easyship has upgraded its Shopify integration to mirror exactly how Shopify splits orders at checkout. Every part of a split order becomes its own Easyship shipment automatically, with no manual work required.
This is a zero-touch upgrade. No reconnection, reauthorisation, or plan change is needed.
How Shopify splits orders
When a customer places an order, Shopify may automatically split it at checkout based on factors such as:
- Which warehouse or location holds each item
- Stock availability at the time of purchase
- Which fulfilment service is assigned to each item
Each part of the split can contain one or more items and needs to be shipped independently. Previously, Easyship collapsed all parts of a split order into a single shipment — meaning merchants had to manually split shipments in Easyship to match what Shopify had already done.
With this update, that manual work is eliminated.
What's new for merchants
Each part of a split order becomes its own Easyship shipment automatically
Orders that Shopify splits will now appear in Easyship as multiple, clearly numbered shipments — for example, 1/3, 2/3, and 3/3 all tied to the same Shopify order number. This is expected, accurate behaviour.
No more manual splitting
Merchants who previously split shipments inside Easyship to mirror Shopify's split will no longer need to do so. Split orders arrive accurately from the moment they sync.
Rate-shop and label per split order
Each shipment can be rated and labelled independently. Pick the optimal courier for each part of the split rather than making a single decision for a collapsed order.
More accurate shipping rules
Because each part of a split order is its own shipment, shipping rules now apply at the right level, producing accurate courier assignment even on complex, multi-part orders. The UX is the same as Easyship's existing split shipment feature, so it'll feel familiar.
What to expect in the UI
After the update is active for your account, you may notice the following:
- More shipment rows for split orders. An order Shopify splits into three parts will appear as three separate rows in your Easyship shipment list (e.g. #4962 1/3, #4962 2/3, #4962 3/3). This is correct behaviour, not a duplicate.
- Only shipments assigned to Easyship are synced. Parts of a split order routed to a 3PL or Shopify Fulfillment Network will not appear in Easyship.
- Cancelled shipments are removed automatically, and the remaining shipments in the sequence are renumbered.
This is a fully managed, transparent upgrade. Merchants do not need to:
- Reconnect or reinstall the Shopify app
- Reauthorise any permissions
- Change their Easyship plan
- Take any action in Shopify or Easyship
FAQs
Why do I now see multiple shipment rows for one Shopify order?
Shopify splits orders at checkout based on inventory location and stock availability. Easyship now creates one shipment per split, so an order Shopify divides into three parts appears as three separate, numbered shipments. This is accurate, expected behaviour, not a duplication error.
Will my existing shipments be affected?
Shipments already in Easyship before the migration are unaffected. The new behaviour applies to orders synced after the update is enabled for your region.
Some parts of my split orders are not appearing in Easyship — is that a bug?
No. Only parts of a split order assigned to Easyship as the fulfilment service are synced. Parts routed to a third-party logistics provider (3PL), Shopify Fulfillment Network, or any other service are intentionally excluded.
What happens to my shipping rules?
Shipping rules now apply to each part of a split order individually rather than to a collapsed whole-order shipment. For most merchants this produces more accurate courier assignment. If you use shipping rules on split orders, we recommend spot-checking a few outcomes after rollout.
What if one of my shipments is cancelled?
Cancelled shipments are automatically removed from Easyship and the remaining shipments in the sequence are renumbered.
Need help?
If you have questions or notice unexpected behaviour after rollout, contact Easyship Support via the in-app chat or email support@easyship.com.