All couriers weigh and measure parcels whilst in transit. Any discrepancy found in the weight or dimensions that you have declared on Easyship will be charged by the courier at a premium.
Only postal solutions consider the dead weight when double-checking measurements. Any other hybrid or express shipping solution will consider both the dead weight or dimensional weight of your shipment, depending on which is greater.
All couriers’ pricing structure is based around weight classes or tiers. For instance, if you ship between 0 and 0.99 KG you pay USD 5, if you ship a parcel between 1 and 1.99 KG you pay USD 8, and so forth. In this example, if you ship 1 or 1.8 KG it doesn’t make any difference: you will still have to pay USD 8. But if you ship 1 KG instead of 0.99 KG you will pay USD 3 more for only 0.01 KG of difference in the weight!
Postal solutions, namely HK Post, Sing Post, USPS and DHL eCommerce do not accept disputes for seemingly incorrect adjustments.
On the other end, out of the carriers who accept claims, only 2% of the claims filed for incorrect adjustments for under-declared weight are accepted. This means that most of the time, the couriers' measurements are found to be correct and, overall, reliable due to audited measuring processes.
If you receive an adjustment for chargeable weight, here's what we suggest you do:
- Identify the item (or the combination of items) for which you were billed adjustments. This can be done directly through the platform as we show the ES shipment ID for which you received the adjustment (Account>Billing>Transactions).
- Pick and pack orders with the very same item(s), and once it is labeled and ready to be shipped, weigh and measure it as accurately as possible. If you are in a warehouse, ask your warehouse partner to send you pictures of the weight and dimensions of the parcel.
- Update your item dimensions and weight in the Easyship product catalog accordingly. If you upload orders through CSV file, simply update the weight and dimensions of your items in the orders upload file.
- If you did not ship with HK Post, Sing Post, USPS or DHL eCommerce, and you have found a discrepancy in the chargeable weight included in step 2 compared to what was billed by the courier, please contact our support team to file a claim.