When creating a shipment it is crucial to declare an accurate customs value to avoid returns, delays, or abandonment. In this article, we will discuss how to declare your shipment value correctly, and what happens when you don't.
Always input the true value of the item as the customs value. This value represents the transactional value of your items. Meaning that the amount your customer paid to receive the items.
If you enter a value that is lower than the transactional value, your shipment may be held at customs and additional fees may be charged to your account. Underdeclaring the value of your shipment is strictly prohibited as per the terms and conditions of using Easyship.
If customs are uncertain about the declared value of a shipment, the local customs office will require proof of purchase. Typically this can be a screenshot of a bank transfer, PayPal, or a document proving the value of the product. In some cases, the courier will notify us if additional documents are missing and we will reach out to you directly. Other times, they will simply return the shipment without warning.
It's important to note that if a shipment is being investigated by customs you need to provide the requested information within 7-14 days or the shipment will be automatically returned or abandoned.
Declaring an item as a gift
When shipping with Easyship, all shipments are declared to be commercial. You are not able to declare a shipment as a gift if the value of the item is above the tax threshold for the destination country. You can still ship gifts and personal items with Easyship, they will just need to be declared accurately.
You can find the different thresholds for all destination countries on Easyship's webpage, located here.
If you have any questions, contact email@example.com.