Shipment Status: Exception

Easyship status updates will mark an order as having an exception when it does not follow the normal flow of the delivery of a parcel. In this article, we will explain why a shipment will show this status and what to do when you see it. 

Reasons You Will See an Exception Status 

  • Stuck in customs due to incorrect or unsuitable declaration
  • Courier has tried multiple delivery attempts unsuccessfully
  • The parcel has been rejected by courier
  • The parcel has been returned to the sender
  • Consignee refused to pay taxes and duties for import
  • Additional documentation is required by customs at the destination

If your shipment has an exception status, please contact the Easyship customer service directly to request further information and instructions. 



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