2. Select one or multiple shipments (It is not possible to reschedule the following shipments that have the following statuses: 'Rejected Label' 'In Transit Already' 'Cancelled' or 'Delivered')
3. Open the dropdown 'Actions' at the top left of the screen and select 'Reschedule Pickup'
4. Then you need to schedule a new Pickup day & time and/or handover options. Please take note that some couriers may add a surcharge to the Pickups which may be applicable in this step.
If you wish to dispute this charge due to a failure of the courier, please contact our customer service team referencing your ShipmentID/ES-Code/Tracking number.
5. Once you have continued to the next step, you will see a summary of any additional charges.