1. Navigate to any Manage Shipment Section
2. Select one or multiple shipments (It is not possible to reschedule the following shipments that have the following statuses: 'Rejected Label' 'In Transit Already' 'Cancelled' or 'Delivered')
3. Open the dropdown 'More' at the top right of the screen (next to the "Docs" button) and select 'Reschedule Pickup'
4. Then you need to schedule a new Pickup day & time and/or handover options. Please take note that some couriers may add a surcharge to the Pickups which may be applicable in this step.
If you wish to dispute this charge due to a failure of the courier, please contact our customer service team referencing your ShipmentID/ES-Code/Tracking number.
5. Once you have continued to the next step, you will see a summary of any additional charges.