How to Fix a Declined Payment

There is a possibility that the payment may reject; there are many reasons this can occur. This article will explain what to do when in these situations. 

If you receive an error message indicating your card declined, it may be due to the following reasons:

  1. The bank declined it. Your bank may block the payment; contact them to check before investigating with the support team. 
  2. Multiple small payments within an hour. Too many small payments associated with a card or Easyship account will be blocked if the limit is exceeded. When fulfilling numerous shipments at once, use the Create Shipment > Advanced function to pay all at once. 
  3. Check the billing address. When setting up your Easyship account, you may have entered an incorrect billing address. If it does not align with the card on file, it can create issues when paying. 
  4. Geographic location. Using a foreign card may contribute to higher decline rates. If your foreign card doesn't work, try another payment method.
  5. Incorrect informationCheck to ensure your card number and CVC are correct. 
  6. Unknown. If your payment gets blocked for an unknown reason, reach out to the support team for assistance. 

The support team will be able to explain via our internal system why the payment was rejected, but if the issue is related to your card issuer, you may be required to contact them directly.

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