For pick-up-related queries, submit a request to sendle.com/help, you will receive a response within 2-4 hours during business hours.
Please note that for Metro Ares of Melbourne, Syndey, or Brisbane pickups will be on the selected date and time slot or the next working day, depending on the availability of the courier.
If you are based outside of these locations, the pickups are done earliest on the selected time slot but within 1-3 working days of the selected time.