For OmniParcel pick-up related queries, you can contact the Couriers Please Customer Service team.
They are available from Monday to Friday, 9am-5.30pm AEST.
Phone: 1300 36 1000
Please provide the couriers tracking number when calling.
This can be found in your Easyship Dashboard, the Pickup Confirmation E-mail and on your Shipping Label.
Please note that for Metro Areas of Melbourne, Syndey or Brisbane pickups will be on the selected date and time-slot or the next working day, depending on availability of the courier.
If you are based outside of these locations, the pickups are done earliest on the selected time-slot but within 1-3 working days of the selected time.
We always request the chosen time and date from the courier but based on historical data we can see that many of the pickups are done within 1 to 2 days late.
For more exact information, we kindly ask you to get in touch directly with the courier via Phone: 1300 36 1000