Customize Branded Tracking Emails

From the Easyship Dashboard, you can set up personalized emails to track packages that will be sent directly to your customers when shipments are created.

What we'll cover

This email can be customized with:

  • Company Name

  • Company Logo

  • Contact Information

  • Links to Social Media Accounts

  • Advertisements

  • Footer with any additional information you’d like to share with your client

How to Customize Your Shipment Tracking Email

Step 1.

Navigate to the 'Settings' section on the left-hand column of the Easyship Dashboard and click 'Customer Emails'.

Customer Emails Function in the Easyship dashboard


Step 2.

You will be presented with the following options:

Customer Tracking Emails Options

Step 3.

Make sure that you have enabled 'Send tracking emails to my customers'.

Please note that if you are using Shopify, emails to track shipments are sent by default from Shopify.

Make sure you are not activating this feature without disabling the feature on your eCommerce platform as your customers would receive duplicate emails! 

Send tracking emails to my customers Functionality

Step 4.

Customization Options 

Show Header

You can choose to show your logo or company name at the top of your shipment tracking email. For instructions on how to upload your logo into your Easyship Dashboard, please refer to this article.

Show Contact Information

You can choose to show your company contact page and/or links to your social media accounts. For instructions on how to add your social media accounts to your Easyship Dashboard, please refer to this article.

Show Sender

Choose if you would like the name of the sender to be shown in your shipment tracking email. Note that the sender's name will always be your company name.

Send Email

You can choose the amount of time you would like to elapse before the email is sent to your customer. If you are using one of Easyship's partner warehouses, you will see an additional option to send the email notification based on when the warehouse hands over the shipment or within 24 hours, whichever occurs first.

Display Advertising: Here you can choose to display an advertisement image to your customer along with a "call to action button" that can link to a URL related to your advertisement.


Display an advertisement image within your tracking page

Footer: Here you can add any additional details that you would like to share with your customer.

Rating Email: At the very bottom of the page, you will see an option to send a short survey to your customer. This survey will be sent only once a shipment has been delivered and will ask your customer to rate the courier's performance. This helps Easyship display accurate information on the courier comparison pages.

Enable Email Rating Email Feature in Easyship

Simply click on the blue icon to enable this feature. You can also view an example by clicking on the link titled 'View your Rating Email'.

Step 5.

 Double-check that your selections and information are accurate and click the 'Save' button.

Easyship Save Button

Personalized Package Tracking Examples

Below, you can find an example of customized emails created with Easyship:

Personalized Shipment Tracking Email


You should now know how to customize your tracking e-mails! 

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