On Easyship, you can seamlessly create domestic return labels for customers who wish to send back an order/product. This article provides a full walk-through on how to use the service. Note that generated return labels are drop-off only.
Supported Countries and Couriers
You can create domestic return shipments for the following countries and couriers:
- US (USPS)
- Australia (Couriers Please / TNT / Sendle / DHL)
- Singapore (Qxpress / Ninja Van)
- Hong Kong (SF / HKpost)
- UK (DPD / Hermes)
This means that you can offer an easy return shipping solution to all your domestic customers. Creating a prepaid return label is easy and can be done in a few simple steps.
Create Domestic Return Labels
Step 1: Navigate to the Manage Shipments > All section on the left-hand column of the Easyship Dashboard.
If you know what shipment you're looking for you can use the search feature at the top of the page.
For instructions on how to use the Filters feature, refer to this guide.
Step 2: Once you've located the shipment, click on the three dots on the far right-hand side of the shipment.
Step 3: In the top right-hand corner of the page, in the "Destination Information" section, click "Create Return Label".
Step 4: In this step, you will be able to confirm the return address, the weight of the parcel, and the dimensions. Please note that if your customer is only returning part of the order or shipping it in a different box, it's good to revise the dimensions and weight to reflect this. Check that all the details are accurate and click the 'Pay' button.
Step 5: Once paid you can send the return shipping label to your customer via email. Double-check that the email address is accurate and click the 'Send' button.
If you ever need to resend the email or download the label yourself, you can do so from the shipment details found in the Manage Shipments section. Locate the shipment and click on the 3 dots in the right-hand column.
You will now be shown the shipment details and have access to the prepaid return label.
So, your customer has received a return label, now what?
Please instruct that they print out the shipping label and attach it to the box. From there the customer can bring the box with the affixed label to their local postal depot and drop it off. Pick-up services are NOT available for pre-paid domestic return labels.