The process of cancelling shipments depends on the label generation state and if the shipments are in transit. This article will cover the cancellation process for various scenarios.
How to Cancel Shipments
Navigate to the Manage Shipments section of the dashboard, select your shipment and click Actions > Cancel Shipments. You can cancel multiple shipments at once.
Note: For clients using our warehousing services, shipments will need to be cancelled from the warehouse's end using the WMS, please direct these requests to your warehouse manager.
Canceling Generated Shipments
The paid amount will be credited to your account within ten business days if a generated shipment is canceled. As the transaction has already occurred with the courier, extra steps need are required by Easyship to ensure the label is void before refunding the cost.
The amount will appear as a credit on your account and can be withdrawn in the dashboard's Account> Payment Methods section.
Canceling Rejected or Pending Shipments
If you cancel a label that has not been generated (rejected or pending), the paid amount is instantly credited to your Easyship account. These are shipments in the Manage Shipments > Pending and Manage Shipments > Rejected.
Understanding Shipment Tracking Statuses
Canceling In-Transit Shipments
Shipments that are in transit cannot be cancelled as the label has already been used. If the tracking rating of the service is Excellent or Regular, you can contact support to request a return.