Residential Surcharges is an added fee that certain carriers add post-delivery for shipments that are delivered to a residential address.
A residential address is identified in general as a house or apartment where the driver has to physically go to the door of the resident. Commercial buildings with a doorman or loading dock are not considered as residential. Other restrictions do apply as per the carriers own definitions.
Easyship is able to provide a prepaid coverage for users to avoid any adjustments being charged to their account post-delivery. This also means that the cost of this coverage can be included in the shipping cost to the recipient when using Easyship Rates at Checkout.
The feature can be used in the following different ways;
When Manually creating a Shipment
When creating a shipment, it is now possible to mark the destination address as residential as per below screenshot.
For US and Canada:
If the destination is marked as residential: Easyship will rely on the Easyship Residential Identifier to confirm if an address is residential or not. If we confirm that the address is non-residential, there will be no charge or adjustment to the shipment.
If the destination is not marked as residential, but Easyship Residential Identifier confirms that the address is residential, a notification will be shown to highlight this.
For the rest of the world:
If the user marked the address as residential the residential surcharge will be added to the shipment at a discounted price.
If the address is not marked as residential, no added surcharge will be added to the shipment but an adjustment may be added by the courier post-delivery if the shipment is deemed to be sent to a residential address.
Via Shipping Rules / Automations
Users are able to add a shipping rule regarding Residential Surcharges.
Provided you use Always include residential address fee (when apply), you will never receive any adjustment for your shipments post-delivery for residential surcharges.