Sometimes, shipments don’t go as planned. We hate that it happens, and wish that it didn’t.
Sadly the reality of shipping goods is that some shipments will be delayed, get lost, or become damaged during transit. It is important to note that couriers offer different terms and conditions for their shipments. Some courier services include a limited liability in the event that something goes wrong, while others do not.
In this article, we break down how to file a claim for a shipment when premium insurance was not purchased.
We'll cover two types of processes:
To find out which couriers offer included liability, please check our Courier Pages.
If you have shipped goods with a courier that offers included liability, and your shipment is potentially lost or is received damaged, please contact Easyship directly by completing this form as soon as possible and we will process your claim with the courier.
Please note that you have to contact Easyship no later than 45 days after the Shipping date to raise a claim as otherwise, the courier will not accept it.
Once Easyship has received the claim it will be forwarded to the courier for investigation. We will try our best to have your claim accepted. On average, however, only 15% of the claims are accepted, and courier investigations are automatically closed (and, thus, the claim rejected) after 45 days if the loss or damage is not acknowledged by the courier.
If this occurs, Easyship is not liable and we are not able to challenge the decision of the carrier.
Carriers usually take between 25 and 45 days to process a claim. Once processing is finalized, Easyship will inform you of the outcome.
No Liability Courier
If your parcel is delayed, damaged, or lost with a courier that offers no Liability, please note that neither Easyship nor the Courier, is able to provide any compensation for the item or the shipping cost, we are basically powerless to assist in this scenario.
Carriers with no included Liability on Easyship are commonly very competitively priced, which is one reason why their services can be offered at such a low cost. These are usually shipments that travel via Postal services, as well as Hybrid services.
If you are shipping valuable or important goods, we always recommend to either add our Premium Insurance.
If you are unsure if your shipment provides basic liability, don't hesitate to contact our support team: firstname.lastname@example.org.