Sometimes, shipments don’t go as planned. We hate that it happens, and wish that it didn’t.
Sadly the reality of shipping goods is that some shipments will be delayed, get lost, or become damaged in transit. It is important to note that carriers offer different terms and conditions for their shipments. Some courier services include a limited liability in the event that something goes wrong, while others do not.
If your parcel is delayed, damaged or lost with a courier that offers no Liability, please note that neither Easyship, nor the Courier, is able to provide any compensation for the item or the shipping cost, we are basically powerless to assist in this scenario.
To find out which couriers offer included liability, please check our Courier Pages. Carriers with no included Liability on Easyship are commonly very competitively priced, which is one reason why their services can be offered at such a low cost. These are usually shipments that travel via Postal services, as well as “Hybrid” services.
If you are shipping valuable or important goods, we always recommend to either add our Premium Insurance.