Easyship generates your shipping labels by sending all the inputted shipment details to the selected courier. Once their system receives this data, they will generate the shipping label and it can be downloaded in the Easyship Dashboard.
If the courier's system has any issues with the inputted data, the label won't be generated and an error message will be visible in the Easyship Dashboard.
Most of the time the error code will state that something in the shipment details needs to be changed. In these cases, you can easily fix the issue by editing the shipment details and asking the system to regenerate the label.
In this article, we will go over how to fix or report a rejected shipping label and show some example error messages.
What We'll Cover
Editing Rejected Shipping Labels
When a label fails to generate, it will appear in the 'Manage Shipments' section of the Easyship Dashboard on the left-hand column under 'Rejected'.
Step 1.
Navigate to 'Manage Shipments>Rejected' found on the left-hand side of the Easyship Dashboard.
Step 2.
Find the shipment you need to edit and click the 'Edit Shipment' button.
Step 3.
Take note of the error shown at the top of the screen and make the relevant corrections below.
Step 4.
Click the green 'Update' button in the bottom right-hand corner to apply your changes.
Note that if you change the destination, dimensions or weights, the rate will be recalculated and you may be required to pay an additional fee to cover the increase in charges.
If the weights or dimensions are decreased, you will be refunded the difference back to your Easyship account right away.
If you are unable to find the issue of your rejected label, please use the report link at the bottom of the edit page.
Reporting Rejected Labels
There may be times when you have trouble fixing the label or are unsure what the error message means. In these cases, you can report it directly to Easyship and a member of our team will fix it for you. Note that you will only receive an email follow up on these reports if for some reason we are unable to fix the label.
Step 1.
Navigate to 'Manage Shipments>Rejected' found on the left-hand side of the Easyship Dashboard.
Step 2.
Find the shipment you need to edit and click the 'Edit Shipment' button.
Step 3.
At this point, you'll see an error that you may not be familiar with. If you aren't able to identify the error or fix the label you can scroll down to the bottom of the 'Edit' page and select the following link:
Step 4.
Write a brief description of the issue and select the 'Submit' button.
Step 5.
Our team has now been notified. The shipment status will be changed to 'Reported' and our team will work on fixing it. You'll see the shipment show up in the 'To Download' section when it's been fixed.
Example Error Messages
Note: These error codes are what Easyship will show in the Dashboard and not all errors are included in the examples below. If you have trouble understanding the error, reach out to our customer service team at support@easyship.com.
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Invalid recipient postal no / zip code
In this example, you can see the courier rejected the label due to an invalid postal code:
However, upon further review it seems that the postal code is actually correct:
In this case, we are just missing a small detail. A space is required in the correct place:
S7T1C9 → S7T 1C9 -
Consignee phone is required
This simply means that a local phone number is required for the receiver. This is so the courier can contact the recipient to arrange delivery or customs clearance if needed.
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Missing or invalid element: From Phone
In this case the sender phone number is invalid or it is not a local number. Update the phone number associated with your default sender address in the 'Account>Addresses' section of the Easyship Platform.
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Destination: Suburb/City/Postcode is not valid
The receivers City, State or Postal code is invalid. You may need to get in touch with your customers to confirm their address. Once you've confirmed the address, simply edit the rejected label from the 'Manage Shipments' section.
You now know how to fix your rejected shipping labels. If you encounter any issues, please feel free to contact our support team by emailing support@easyship.com