After-shipment Tasks

Now that your parcel has been labelled and handed over to the courier there are few things you may want to monitor.

Track the Shipment's Progress

It doesn't hurt to track the shipment's progress in your Easyship Dashboard to ensure that it's delivered successfully. Simply navigate to the "Manage Shipments> All" section by locating it on the left-hand column of your Dashboard.

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Here you will be shown a list of all your shipments.

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One of the following status updates will be shown in the right-hand column:

  • Label Pending - A label is pending, this means that the label has not been generated yet

  • Label Generated - A label has been generated, the next step is to schedule a drop-off or pickup

  • Drop Off Scheduled - A Parcel is scheduled to be dropped off at the designated location

  • Pickup In Progress - A Courier is in progress of picking up your parcel from the pickup location

  • Pending Tracking Event - This means that the parcel is in transit and waiting to be scanned at the first tracking point. 

  • Tracking Info Received - This status is that we have received information that the parcel is in transit to the next destination

  • In Transit - Your parcel is in transit and we are waiting for it to arrive at its destination

  • Out For Delivery - The parcel has arrived at destination and is out for delivery

  • Delivered - The parcel has been delivered to the consignee

  • Failed Delivery Attempts - The courier was unable to deliver the parcel

  • Exceptions - The parcel is in Customs/Warehouse pending update on documentation or investigation

For more specific tracking details click on the 3 dots next to the shipment and you will be shown the shipments status history on the right-hand side.

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You may want to share this information with your customer instead of proactively monitoring it yourself. You can easily set up your account to automatically send tracking information directly to your customer.

Below is a step-by-step guide on how to set this feature up:

Customize your Tracking Emails

Contact Support

In the event that you run into any issues with your shipment or just need clarification on the status updates, you can reach out to our customer support department here: support@easyship.com

 

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