How to Refund Credit to Your Method of Payment

This article describes how to refund credit directly to your method of payment.

We'll Cover:

How to Refund the Account Balance

Step 1: Navigate to Account > Payment Methods.

Step 2: Click Refund Credit.

Step 3: Upon your refund summary being displayed, click Proceed to continue.

To process a refund, the funds need to be added via an active Credit Card on Easyship, not through PayPal or a bank transfer.
Easyship can only refund up to the amount maximum amount processed on the platform per Payment Method. E.G. If you only used your Credit Card to pay $20 but you have $30 on your balance we can only refund your card up to $20. The remainder must be processed manually by the Easyship team.
Refunds will be issued to the most recently used primary card.
It is not possible to specify an amount to Refund. Each refund request will process the entire account balance.
Processing times for refunds will take approximately 5 working days.