How to Refund Credit to Your Method of Payment

This article describes how to refund credit directly to your method of payment. 

How to Refund the Account Balance

Step 1: Navigate to Account > Payment Methods.

Step 2: Click Refund Credit.

Step 3: Upon your refund summary being displayed, click Proceed to continue.

Additional Information

  • To process a refund, the funds need to be added via an active Credit Card on Easyship, not through PayPal or a bank transfer.

  • Easyship can only refund up to the amount maximum amount processed on the platform per Payment Method. E.G. If you only used your Credit Card to pay $20 but you have $30 on your balance we can only refund your card up to $20. The remainder must be processed manually by the Easyship team.  

  • Refunds will be issued to the most recently used primary card. 

  • It is not possible to specify a refund amount. Each refund request will process the entire account balance.

  • Processing times for refunds will take approximately 5 working days. 

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