This article describes how to refund credit directly to your method of payment.
How to Refund the Account Balance
Step 1: Navigate to Account > Payment Methods.
Step 2: Click Refund Credit.
Step 3: Upon your refund summary being displayed, click Proceed to continue.
To process a refund, the funds need to be added via an active Credit Card on Easyship, not through PayPal or a bank transfer.
Easyship can only refund up to the amount maximum amount processed on the platform per Payment Method. E.G. If you only used your Credit Card to pay $20 but you have $30 on your balance we can only refund your card up to $20. The remainder must be processed manually by the Easyship team.
Refunds will be issued to the most recently used primary card.
It is not possible to specify a refund amount. Each refund request will process the entire account balance.
Processing times for refunds will take approximately 5 working days.