All couriers weigh and measure parcels whilst in transit. Any discrepancy found in the weight or dimensions that you have declared on Easyship will be charged by the courier at a premium.
Only postal solutions consider the dead weight when double-checking measurements. Any other Hybrid or Express shipping solution will consider both the dead weight or dimensional weight of your shipment, depending on which is greater.
How are Delivery Charges Calculated?
All couriers’ pricing structures are based around weight classes or tiers.
For instance, if you ship between 0 and 0.99 kg, you pay US$5, if you ship a parcel between 1 and 1.99 kg you pay US$8, and so forth.
In this example, if you ship 1 or 1.8 kg it doesn’t make any difference: you will still have to pay US$8. But if you ship 1 kg instead of 0.99 kg you will pay US$3 more for only 0.01 kg of difference in the weight!
Postal solutions, namely HK Post, Sing Post, USPS, and DHL eCommerce do not accept disputes for seemingly incorrect adjustments.
For carriers that do accept disputes, without proper proof or evidence of an error, a claim can be challenging, without this data, very few claims filed are accepted. This means that most of the time, the couriers' measurements are found to be correct and, overall, reliable due to the audited measuring processes.
Explaining Weight and Dimensions Surcharges
If you receive an adjustment for chargeable weight, here's what we suggest:
Identify the item (or the combination of items) for which you were billed adjustments. This can be done directly through the platform as we show the ES shipment ID for which you received the adjustment (Account>Billing>Transactions).
Pick and pack orders with the very same item(s), and once it is labeled and ready to be shipped, weigh and measure it as accurately as possible. If you are in a warehouse, ask your warehouse partner to send you pictures of the weight and dimensions of the parcel.
Update your item dimensions and weight in the Easyship product catalog accordingly. If you upload orders through CSV file, simply update the weight and dimensions of your items in the orders upload file.
If you did not ship with HK Post, Sing Post, USPS or DHL eCommerce, and you have found a discrepancy in the chargeable weight, compared to what was billed by the courier, please contact our support team to file a claim.