In-Transit Shipment Requests

It is common for both customers and merchants to request mid-transit changes to their orders. In this article, we highlight the limitations of specific Easyship Services.

It is important to note that many services on Easyship, usually those sold at economical price points, do not support such requests. We break down passive and active service couriers, essentially those that provide support mid-transit, and those that don't. 

We'll Cover:

Courier Categories

Shipping services on Easyship can be put into three general categories. These not only identify liability but also determine the availability of support mid-transit.

  • Postal (No Support)- We do not provide in-transit support for shipments that are sent via the postal network, nor will the courier be responsible if the shipment is lost or damaged in transit. E.G USPS, HKpost, Singpost, GlobalPost, Hermes, RoyalMail, etc. 

    Postal networks are important to understand, as they are a commonly used service with merchants looking for an economical solution to fulfill an order. When shipments are sent via the postal network, parcels transit through government-run facilities, which are set up to process large volumes of shipments. Postal shipments cannot support the same requests as courier shipments. It is incredibly difficult to locate a shipment and provide an update on the tracking. Most postal facilities rely purely on infrequent automatic scans for updates, rendering starting an investigation useless.

    Apart from requests in transit, postal services are also limited in pre-shipment generation requests such as shipping DDP (delivery duty-paid). When shipping with postal services, generally you cannot pre-pay duties and taxes, meaning that the customer will be contacted by the local post to facilitate D&T Payment.

  • Hybrid (No Support) - We do not provide in-transit support for Hybrid shipments. This is a solution that involves multiple parties to bring a shipment to its destination. Typically these solutions offer no liability in the event that the shipment is lost or damaged. A hybrid solution is almost always delivered by the local post upon arrival in the destination country. E.G DHL eCommerce, Flat Export Rates, Asendia, APC US, Aramex US, SkyPostal, etc.

    These services are 'Hybrid' because they transit through both private and government networks to complete the transit process. Easyship operates an impressive network of consolidation centers that enable these hybrid services to be available on our platform. You can identify hybrid services from the underlined list above.

  • Courier (Provides Support) - Express courier services that fully manage the handover and delivery of a shipment, will transit through private networks to ensure a secure and timely journey. In the event of a lost or damaged shipment where the courier is at fault, they will typically compensate up to 100 USD of the customs value and fully waive the shipping cost. E.G DHL Express, FedEx, UPS, SF Express, DPEX, TNT, etc.

    Express couriers set up private transit networks which allow for faster services that accommodate in-transit requests such as returns, changing incoterms (DDU>DDP), address change requests, as well as status updates and shipment specific investigations. Due to the fast and secure transit system, these shipments come at a cost, which in some cases are out of reach from a lot of merchants selling low price point items. Because of their high prices, most services by law are liable to compensate in the case that a shipment is damaged or lost in transit. The most standard compensation agreement for express couriers internationally is to cover up to 100 USD of the customs value as well as waive the entire shipping cost, no matter the price. We still, however, recommend premium insurance for a fast and seamless claim process. 

Tracking Ratings

When purchasing a shipment on Easyship, there are clearly marked tracking ratings. See below:

Excellent: Excellent tracking covers all the steps of transit (from pick-up to arrival/departure at customs, to the delivery at the final destination) allowing you to closely monitor your parcel while reducing the risk of loss or return.

Regular: Door-to-Door tracking that covers major milestones or events along the way whenever the parcel is scanned. This is the most common type of tracking available with regular shipping services.

Basic: Much less detailed than Regular tracking. Expect to be notified of only two events: the departure of your parcel (usually a notice that it's been picked up or dropped off) and the arrival. You will not receive any updates on your parcel while it is in transit. With basic tracking, neither the Courier nor Easyship will be able to provide any additional information between scans. If a shipment has passed 10 business days from the expected delivery date without an update, please raise an insurance claim. 

Limited: Refers to all services that register a few tracking events during transit. Coverage ends before the shipment has been handed over to the destination service for the final mile delivery, meaning that the last tracking event could be the arrival at customs. It may not tell you when the package was dispatched at the destination country, or what day and time it was delivered to the destination address. If a shipment has passed 10 working days over the expected delivery date, please reach file an insurance claim. Please note that very few couriers with limited tracking provide liability or insurance for lost parcels.

No tracking: You will not receive any tracking number or updates on your parcel's journey. For No tracking, there is no investigation or claim that can be made in case the shipment does not arrive within the expected delivery time.

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Supported Requests 

Address Changes

Courier Categories: 

  • Couriers - Supported
  • Postal - Not Supported
  • Hybrid - Not Supported

Tracking Rating 

  • Excellent - Supported
  • Regular - Supported 
  • Basic - Not Supported
  • Limited - Not Supported
  • No Tracking - Not Supported

Incoterms Changes (Duty and Tax Post-Paid to Pre-Paid)

Courier Categories: 

  • Couriers - Supported
  • Postal - Not Supported
  • Hybrid - Not Supported

Tracking Rating 

  • Excellent - Supported
  • Regular - Not Supported
  • Basic - Not Supported
  • Limited - Not Supported
  • No Tracking - Not Supported

Return Requests

Courier Categories: 

  • Couriers - Supported
  • Postal - Not Supported
  • Hybrid - Not Supported

Tracking Rating 

  • Excellent - Supported
  • Regular - Supported 
  • Basic - Not Supported
  • Limited - Not Supported
  • No Tracking - Not Supported

Service Upgrades (Changing to faster service)

Courier Categories: 

  • Couriers - Supported
  • Postal - Not Supported
  • Hybrid - Not Supported

Tracking Rating 

  • Excellent - Supported
  • Regular - Not Supported
  • Basic - Not Supported
  • Limited - Not Supported
  • No Tracking - Not Supported

How to Make a Request

If your shipment supports In-Transit requests, reach out to support@easyship.com with your request and we will take it from there. 

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