Store Fallback Details

Upon connecting a store, a prompt to add fallback details will appear. Such information is used by the algorithm to fall back on (at checkout or upon order sync) when products are not saved with dimensions, weight, or categories.


Ideally, fallback information shouldn't need to be used, it is the last resort in case products aren't updated on time and rates need to be generated at checkout. Products should be saved with the necessary information required for accurate shipping rate generation. More information on setting up products here: Adding and Editing Products

To better understand the utility of product information at checkout, refer to the following article: How Live Shipping Rates Are Calculated via the Checkout Plugin

We'll Cover: 

Setup/Edit Fallback Details

Fallback details are configurable in Store Settings, under Products. Screenshot_2021-12-15_155108.png


Fallback Types

  • Fallback Shipping Box: If all items in the order are missing dimensions, this box will be used for your shipment by default.
  • Fallback Category: Your fallback category will be assigned any products with missing categories. 
  • Fallback Product Dimensions: Each product in an order that doesn't have saved products will default to your fallback dimensions. 

If your account already has saved Boxes, you now have the ability to select your existing boxes while connecting a store instead of creating a new one:


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