We have created a new feature that will allow you to manage your Pickups direct from your Dashboard, in this article, we will explain how the new feature works and everything you can do with it.
On the dashboard, you will now see a Pickups icon as shown in the image below on the left hand menu:
On this page, you can see information on the Courier, Date & Time, Details of the shipment, the Pickup ID, the Pickup Address, the Status of the Pickup, and a list of optionable Actions.
There are 3 main filters for the information, click once on the filter to reveal the corresponding pickups, click again to return to the main page.
In this filter you will see all Pickups that are scheduled within the Pickup window, for example:
In this case, you can see that Aramex is arriving today between 10am and 6pm to pick up two shipments.
There are occasions where Pickup requests are unsuccessful, much of the time this is due to incorrect information having been submitted e.g. address details.
You can now see via your Dashboard when this is the case and we make it easy for you to make a fix through using the Actions (see below):
Estimated Courier no show
This filter allows you to see that based on timing and our Tracking information, we estimate the carrier will not arrive to make the Pickup as scheduled, this page lets you know that we're aware of the situation and again gives you the opportunity to make other arrangements.
As highlighted above, the Pickups Page will give you the power to make changes to your Pickup requests based on the situation, the time, and the Courier you are using:
Edit pickup info
This Action will allow you to go into the Request and edit any incorrect information such as the address:
Using this example, there are too many characters in the address provided. You can now amend this based on our instructions and when you update, the status should change to Requested Successfully.
This Action allows you to reschedule if you wish to change the date and time of your Pickup.
This Action will allow you to cancel a Pickup if you no longer wish to process the shipment in this way.
We will ask you if you are sure before confirming because in most cases there are costs associated with a Pickup that may not be refunded.
Mark as Resolved
This Action will be mostly used within the Estimated No Show filter, e.g the shipment has been successfully picked up and you wish to complete it to move it to remove it from this section.
Ask for Support
Click on the phone icon and you will see a pop up that includes full details of the Pickup including contact details for the relevant support team for the chosen courier:
If, after speaking directly to the courier your Pickup issue cannot be resolved, you can select 'Report the issue'
You will be able to see it here as Issue Reported -
This means that our internal team will have been made aware of the problem and will be working on a fix.
Unfortunately, not all handlers allow us to perform all Actions remotely.
The actions Edit Pickup, Reschedule and Cancel will at times be unavailable depending on the Courier and the circumstances.
The actions Mark as resolved and Ask for support are always available.