Please be advised of the following important service update from FedEx.
Due to required maintenance, customers who have connected their FedEx accounts will be unable to process certain transactions during the time periods listed below;
Production Environment Interruption - IMPORTANT
Start Date and Time: Saturday, January 16, 2021, 8:00 p.m. CT
End Date and Time: Sunday, January 17, 2021, 5:00 p.m. CT
Expected Duration: 21 hours
Affected Functionality: All.
Note: During this period, you will not be able to generate FedEx labels or see rates for FedEx services using your FedEx account.
Test Environment Interruption
In addition to the production interruptions, there will also be disruptions to functionality using FedEx test accounts during the following periods.
Full Interruption
Start Date and Time: Wednesday, January 6, 2021, 8:00 a.m. CT
End Date and Time: Wednesday, January 6, 2021, 5:00 p.m. CT
Expected Duration: 9 hours
Affected Functionality: All
Intermittent Interruptions
Start Date and Time: Thursday, January 7, 2021
End Date and Time: Sunday, January 17, 2021
Expected Duration: 10 days
Affected Functionality: All
What should you do?
Please ensure the appropriate team members are aware of this important update. FedEx have expressed their regret for any inconvenience due to these service interruptions.
If you require additional technical assistance from FedEx, you can contact them with the following:
United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
Europe: email emeawebservices@fedex.com
The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
Asia-Pacific: email apacwebservices@fedex.com
If you need any further assistance, please don't hesitate to contact the Easyship Support team.