We have made linking your FedEx account easier than ever, we have included a simple video and instructions to follow;
STEP 1: Accept EULA Agreement
When you go to connect your account, you will be asked to accept the FedEx end-user license agreement.
It is NOT AN OPTION to opt-out of this, you can only connect when you accept as per FedEx requirements.
STEP 2: Input details for account verification
You will be asked to input the following:
To get your Account number, please follow these steps;
1.Go to FedEx Web Service: https://www.fedex.com/en-us/developer/web-services.html
2. Click on My Profile
3. Click on Account Management
Here you will find your Account number.
Your Address (this will be prefilled on your account but it can and must be changed if you have a different address associated with your FedEx account.)
Clicking on Submit will begin the validation process. This process will verify the details you have provided and if successful, will generate your credentials.
If anything goes wrong during the verification process, an error message will be displayed. If this occurs once you have made attempts with the correct details, please reach out to us directly.
Linking your account can be complicated as inputting just one piece of information incorrectly can create an error in the entire process. To avoid this, please consider the following points;
Incorrect Account Number: Always make sure that the number input is correct, checking with your FedEx Acc Manager if unsure.
Wrong Format: There is also the possibility you have used the wrong format which will prevent the integration.
Special Characters: remove any /, -, *, etc
Incorrect State: There are occasions when using the country code in the 'State' field can solve this issue.
Address Mismatch: This is the most common cause of failed integrations and occurs when the address you have provided does not match the one that FedEx courier has on record for you e.g. you have registered your courier account with a billing or shipping address that does not match the billing or shipping address on Easyship. This will result in either an Invalid Billing Address or Invalid Server Error message. Please remember that after each failed attempt, you need to delete your account from EasyShip and start the process again if you wish to reattempt with a new address. If you struggle to find the address on your FedEx account, it can be found on FedEx Billing Online portal under MyOptions/Manage Payment Preferences: