How Buyer's and Seller's Notes Work

When orders sync to Easyship, two types of notes are associated with a shipment. Seller's Notes are internal, added once the order syncs. Buyer's notes are external, added from the store, and synced to Easyship.

Seller's Notes 

These are for internal use, i.e., if you want to keep notes about specific clients or orders for your recording purposes, e.g., "Include present packaging and bow."

Note: Seller's Notes are added after an order has synced. They do not sync from the store and are not presented on shipping documents. 

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Buyer's Notes 

Buyer's Notes are synced directly from your eCommerce store, meaning the details will reflect in the shipment modal, as shown below.

Note: They will display on the packing slip (toggle on in Settings > Packing Slip).

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Mass Update Seller's Notes

The Seller's Notes field is always available to edit in Create Shipments > Advanced.

You can bulk update your orders with a seller's note through the Bulk Edit feature. Select the shipments you wish to bulk edit, click More > Bulk Edit Shipments, and continue to add a custom Seller's note. 

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Creating new buyer's notes when uploading orders via CSV is also possible. To do this, add a column in the template and name it 'Order Notes.' Unfortunately, it is impossible to create seller's notes in the same way.

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