Order Notes

Order Notes can be used in different ways with Easyship;

Seller's Notes - These are for internal use, i.e. if you want to keep notes about specific clients or orders for your own recording purposes, e.g. 'We provided a discount to this customer on the order due to...'


Buyer's Notes - These can be used to send messages directly to your own customers.

Order Notes can be synced directly from your eCommerce store, meaning that the details will reflect in the shipment modal, as exampled below;



The Order Notes field is always available to edit in the shipment modal, so it is possible to insert notes via your Easyship platform even if there are no notes in your store.

You can also bulk update your orders with a buyer's note through the Bulk Edit feature;



It is also possible to create new buyer's notes when uploading orders via CSV. To do this just add a column in the template and name it 'Order Notes' and we will display this information as buyer's notes. Unfortunately, it is not possible to create seller's notes in the same way.


Finally, it is also possible to show the Order Notes on the packing slip, if you are on our Plus or Premier plan;


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