Why Are My Shipping Documents Missing the Commercial Invoice?

Though most courier services on Easyship require a commercial invoice to be attached, there are some that don't. There are many reasons why commercial invoices may not be included in your shipping documents. In this article, we go over the three most common scenarios. 

Hybrid Courier

If you are using a 'hybrid' or 'multi-leg shipping service, there won't be a commercial invoice included in the shipping documents as the selected courier will attach it when they receive and process the shipment. 

A few examples of these services are:

  • DHL eCommerce
  • SF Express US
  • Aramex US
  • Asendia
  • Flat Export
  • APC

Typically the first leg of the shipment will be conducted by a local shipping solution, E.G USPS. So if you see a domestic address on your international shipment, don't panic, it's normal.

Paperless Invoice

If the shipment is an 'Express' service (e.g DHL Express, UPS, or FedEx) it is likely that we have a paperless trade agreement whereby the courier digitally transfers the commercial invoice to customs. Couriers have different names for these services and you can find it clearly marked on the label.

Courier

Acronym on Label
DHL

PLT-C (Paperless Trade)

FedEx

ETD (Electronic Trade Document)

UPS

EDI (Electronic Data Interchange)

 

* Please note that courier drivers may reject parcels without a commercial invoice. So make sure you let them know that this is a paperless invoice shipment.

Domestic Shipment

Note that domestic shipments do not require commercial invoices as they are strictly import/export documents for international customs purposes. 

If you are still having issues, don't hesitate to contact our support team: support@easyship.com

Was this article helpful?
0 out of 0 found this helpful

Related articles

See more

Still need help?

Submit a request