Global Search is a search bar that displays details across your Easyship dashboard. Type what you know, like an order number or a customer's name, and it finds the shipment or pickup for you.
You can also type what you want to do, like "pick pack" or "automate". Global Search shows you the right settings page and the help articles that explain it.
You can search from any page. You don't need to switch tabs or leave your dashboard first.
In this article:
How to Open Global Search
You can open it in two ways:
- Click the search bar on top of the dashboard.
- Or press Cmd + K on Mac / Ctrl + K on Windows on your keyboard.
If you want to close the search bar, all you have to do is press Esc.
What Can You Look for Via the Global Search
What are items that you can easily find using Global Search?
Shipments
This covers shipments in both To Ship and Label Purchased, including return shipments. You can search by:
- Order number from your store or marketplace (with or without dashes)
- Easyship Shipment ID
- Tracking number
- Your customer's name, email, phone number or address
- Item SKU or item description
- Tags, buyer's notes or seller's notes
- Your customer's tax ID
Pickups
You can search by:
- Pickup ID
- The Easyship Shipment ID of any shipment in the pickup. (Please note that it only works for new pickups created after the feature is launched. It won't work on old pickups.)
- The pickup contact's name, email, phone number or address
Dashboard Pages and Settings
Not sure where a setting lives? Type what you want to do. global search finds the page for you. For example:
- "pick pack" finds Pick & Pack and relevant settings on the Package page.
- "automate" finds Shipping Rules
- "insurance" finds Insurance Settings
- "checkout" finds your connected Platforms
You can also find your connected stores, Easyship courier partner accounts, billing addresses and notification settings this way. These results show under Other.
Help articles
Global Search also looks through the Easyship Help Center. These results show under Help. Click one to open the article in a new tab.
Tip: You don't need the full number or the exact spelling. Type at least 3 characters and global search finds anything that matches. Capital letters don't matter.
How to Find Items via Global Search
Here’s how you can search for what you’re looking for via Global Search.
How to Find a shipment
- Open Global Search.
- Type your order number, SKUs, shipment id, customer details, etc.
- Select the matching result.
That's it. global search takes you to the right tab and opens the shipment details straight away.
How to Find a Pickup
- Open Global Search.
- Type the details of the pickup
- Select the matching result to open it.
How to find a setting or help article
- Open Global Search.
- Type what you're looking for, like "packing slip" or "shipping rules".
- Click a result under Other to go to that page in your dashboard.
- Or click a result under Help to read the article.
You can also look for your recent searches on the navigation bar. Click the search bar before you type to see your Recent Searches. Click one to run it again.
- Global Search saves a search when you click one of its results.
- It keeps your last 10 searches for 30 days.
- Only you can see your recent searches. Your teammates can't.
- They show up on any device you log in from.
- To remove them all, click Clear History.
Note: global search works in every language your dashboard supports: English, French, German and Spanish. Pages, settings and help articles show in your dashboard language. You can search using words in your language. English words work too. Your own data, like customer names and SKUs, always shows exactly as you entered it.
How to Narrow Down Your Results
A search can return a lot of results. To see only one type:
- Look at the chips above the results, such as 3 Other or 53 Help. The number shows how many results are in each.
- Click a chip to show only that type.
- Click the × on the chip to see everything again.
Where Are Your Balance and Account Details Now
To give you more room on screen, we moved your account balance, username, and company name from the top of the dashboard to the right side.
You can now:
- Click your balance to go to your payment methods and add credits.
- Click your company name to go to your company page.
Nothing has changed with your account. They're just in a new spot.
FAQs
Do I need to be on the Shipments tab to find a shipment?
No. You can use global search from any page in your dashboard.
What can I search with?
The quickest way is your order number.
Can I search for products or purchases yet?
Not yet. global search finds shipments and pickups for now. More are on the way.
My search shows more than one result. What should I do?
Use the filters to narrow the list by status or address. Then select the one you need.
Where did my account balance go?
It's now on the right side of your dashboard, along with your username and company name.