You can now give your customers the opportunity to purchase Insurance coverage straight from Checkout. This means that if something goes wrong with a shipment and it has been covered, it is your customer, rather than you, who will make the claim via our Insurance partners at Insureship.
Can I use it?
As this is a new feature, currently it is only available to those Easyship Users using Shopify for their store. You DO NOT need to use our Rates at Checkout feature to utilize this function, although to use, you MUST sync and fulfill your orders using Easyship.
1. Head over to your Shopify store page and go to 'Insurance at Checkout' and click on 'Activate.';
2. You will then see the below image, which explains the setup;
3. Next you will go to this modal to allow you to authorize the integration;
4. You will then be redirected to Shopify's own authorization page;
5. This is where it gets a little bit tricky as you will be required to manually include a piece of code in your theme to make sure the widget is visible;
6. We've outlined below, exactly what needs to be added and where;
7. If everything has worked correctly, your customers should now be able to see the option to add Insurance in the checkout of your store;
Hiding your Products in your store
As Easyship Shipping protection will be available as a product on the Shopify system, you might want to hide it so it does not show next to your items in your store. To do so, just navigate to the Collection section and hide from the collection you are using currently using the conditions as follow:
Syncing Insured orders
When orders are synced to Easyship, you will be able to see if there is an “Easyship Shipping Protection” product in an order, this means that your customer has added Insurance at Checkout;
Also, it will not be possible to remove the insurance option from the shipment;
If your customer has added Insurance;
Once you have generated their shipping label, they will receive either:
- A tracking email which also includes details of their Insurance and how to file a claim. This link will also be available on the tracking page of the shipment;
- A standalone email that includes details of their Insurance and how to file a claim. If you do not have tracking email notifications turned on in your Easyship account)
The Insurance policy will be registered under the name and email of your customer that placed the order in your store.
The insurance policies are registered with our provider Insureship when the labels are generated by you, this is why it is essential for you to sync and fulfill the order with Easyship; No Easyship label, No policy!
Filing a Claim
If something was to go wrong during the delivery of a shipment and a claim was required, your customer would use the 'file a claim' link in their above-mentioned email, or they can visit this page; https://claims.easyship.com.
Note: The buyer must be the person who submits the claim, as they are officially the policyholder, you can not make a claim on behalf of your customer.
On the claim portal, your customer will be required to verify certain details about their shipment;
Once validated, they will be required to answer some questions about the nature of their claim to aid Insureship in evaluating and processing the claim
Once the claim has been submitted, your customer will receive an email confirmation from Insureship with details of their claim. Insureship will also update your customer at each step throughout the claim process;
As Insureship offers coverage up to 5,000 USD maximum, your customer is unable to purchase insurance on items of this value or above
Some countries and categories are not covered by Insureship, full details on this can be found here https://www.easyship.com/legal/insurance-terms-and-conditions
What happens if my customer and I both add Insurance to a shipment?
This is not possible, only one party can insure the shipment. The message below reflects what you will see when your customer has added Insurance and you do not have the option of also adding when this is the case;
'My customer is having issues with claiming, what do I do?'
In this situation, we would always advice you to tell your customer to communicate directly with Insureship, as they are responsible for the Insurance on the shipment. However, if they wish to escalate further, please provide the information to us and we can investigate on behalf of your customer. Please DO NOT direct your customer directly to Easyship!
Does it support all currencies?
On install, the currency used for the product Easyship Shipping Insurance will be the one used as a default for the store. We currently support all currencies.
Can I modify the Easyship Shipping Protection variants?
Although it would be technically possible it is not recommended to do so.
'What happens if my customer adds Insurance at checkout but I do not fulfill the order via Easyship?
The policy is registered only when the label is purchased on Easyship, so if you do not fulfill with us, your customer will not be able to make any claims.
Do I need to have ‘Rates at Checkout’?
No. Unlike Rates at Checkout, Shopify allows all users to have the option to add this feature to their cart. Also, the feature works independently to Rates at Checkout.
What platforms can Insurance at Checkout be used on?
Only Shopify sellers are supported at this time.
Who files the Insurance claims if something goes wrong?
Your customer is the person who will file the Insurance claim. All communication about how to do this is sent directly to them at the time of label generation.
What are the timescales for making a claim?
For Lost shipments:
Tracked solutions: min 14 days - max 90 days after the last checkpoint
Untracked solution: Domestic: min 20days - max 90 days after the last checkpoint
International: min 20days - max 90 days after the last checkpoint
For Damaged shipments:
No minimum - max 90 days after the last checkpoint