Pay on Scan Return Labels

If you are shipping domestically in the US, you can now include a USPS label to allow a simpler return process with your customers if and when a return is required. These labels are Pay on Scan, meaning you won't get billed for the return label unless the label is used by the customer.

There are different ways to set this up on your account, both from a manual setup and via automatic Shipping Rules, here we will explain how to do both.

We'll Cover:

Set-up

When creating a shipment, you will find the Include Return Label button. 

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You can also automatically include Return Labels by putting in place a Shipping Rule, to avoid manually activating each time.

Use this Shipping Rule Action highlighted below if you want to include this option: Include return labels in the outbound shipment documents.

 

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NOTE: The price of the pre-paid Return Label will not be reflected at Checkout

When purchasing your label, you will be able to see the Return as a line item in the summary on your dashboard.

Our system will select the cheapest USPS services available to provide the best value which will result in the label being either First Class or Priority Mail depending on the weight of the shipment.

NOTE: it is not possible to select an alternative courier to USPS at this time for returns.

In the Summary for the shipment, you will see the following -

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After purchasing your shipment with a pay-on-scan return label included, it will be marked with a Boomerang. 

Click on Boomerang to locate the return shipment profile. 

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The address on the Return label will be the address that you have previously specified as your Sender Address on your account.

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Generating Docs

When you download the shipping documents, the return label will be included. Remember to pack this label inside the shipment so it is easily accessible. 

The first document will always be the original label and the second document will always be the return.

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Cancellations

When canceling an Outbound label, all associated Returns will also be canceled automatically.

Billing

Since the Return labels are 'pay on scan', you will only be charged for the label, if it is scanned by USPS because the return was needed.

You will be billed weekly on your Easyship account based on the Return labels that have been scanned. You will not be charged for any Return labels that are not scanned/used.

If you have any questions, reach out to support@easyship.com.

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