Setting Up Pre-generated (Pay On Use) Return Labels

Note: Pay On Use Return Labels are available for users on Premier plans and above, if you are using a Free or Plus account, you can still generate Pre Paid Return Labels.

If you are shipping domestically in the US or Canada, you can now include a label to allow an easy return process for your customer. These labels are Pay on Use, meaning you won't get billed for the return label unless the label is used by the customer.

There are different ways to set this up on your account, both from a manual setup and via automatic Shipping Rules, here we will explain how to do both.

We'll Cover:

Supported Countries

Pay on use labels are available from the following account countries:

  • United States (USPS)
  • Canada: (Canada Post)


When creating a shipment, you will find the Include Return Label button. 



You can also automatically include Return Labels by adding a Shipping Rule to avoid manually activating each time.

Use this Shipping Rule Action highlighted below if you want to include this option: Include return labels in the outbound shipment documents.



NOTE: The price of the pre-paid Return Label will not be reflected at Checkout

When purchasing your label, you will be able to see the Return as a line item in the summary on your dashboard.

Our system will select the cheapest USPS services available to provide the best value which will result in the label being either First Class or Priority Mail depending on the weight of the shipment.

NOTE: It is not possible to select an alternative courier to USPS at this time for returns.

In the Summary for the shipment, you will see the following -


After purchasing your shipment with a pay-on-scan return label included, it will be marked with a Boomerang. 

Click on Boomerang to locate the return shipment profile. 


The address on the Return label will be the address that you have previously specified as the Sender Address on your account.



Generating Docs

When downloading shipping documents, the return label will be included. Remember to pack this label inside the shipment so it is easily accessible. 

The first document is the original label and the second document is the return label.




When canceling an Outbound label, all associated Returns will also be canceled automatically.


Since the Return labels are Pay on Use, you will only be charged for the label if it is scanned by the courier. 

Used return labels will be billed to the account weekly if/when used. 

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