Missed Pickup

Occasionally a courier may miss a scheduled pickup time slot. Though this is uncommon, it can happen from time to time and we built our system to identify estimated no-shows so that you can seamlessly reschedule your pickup for the next available time slot.

Topics we'll cover:

What is a missed pickup?

Our definition of a missed pickup is: a courier failing to show up for a successfully scheduled pickup request. This can be due to a variety of factors that are outside the control of Easyship and its users. 

How do I identity a missed pickup?

Of course, you will be able to recognize when a courier does not show up for a pickup, however, the dashboard will also recognize when a shipment within a pickup request is not in transit and will mark is as an estimated no show. 

In the "Pickups" section of your dashboard, you can locate "Estimated courier no show" tab.

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How to reschedule a pickup?

Locate the pickup ID that needs to be rescheduled, click on the truck icon, and proceed to schedule a timeslot. 

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Don't hesitate to reach out to support@easyship.com if you run into any issues along the way!

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