Occasionally couriers miss a scheduled pickup time slot. We built our system to identify estimated no-shows so that you can seamlessly reschedule your pickup for the next available time slot.
What is a Missed Pickup
Our definition of a missed pickup is: a courier failing to show up for a successfully scheduled pickup request. This can be due to a variety of factors that are outside the control of Easyship and its users.
How to Identify a Missed Pickup
Of course, you will be able to recognize when a courier does not show up for a pickup, however, the dashboard will also recognize when a shipment within a pickup request is not in transit and will mark is as an estimated no show.
In the Pickups section of your dashboard, you can locate the Estimated courier no-show tab.
How to Reschedule a Pickup
Locate the pickup ID that needs to be rescheduled, click on the truck icon, and proceed to schedule a timeslot.
Click Next and then Confirm.
Don't hesitate to reach out to firstname.lastname@example.org if you run into any issues along the way!