This article describes premium insurance coverage and explains how you can apply it to shipments. Basic courier coverage doesn't offer a reliable insurance system, and when issues inevitably arise, you want to be protected.
If your product is of value, we strongly suggest utilizing the Shipping Insurance provided by Easyship. This Insurance will cover shipment values of up to USD$10,000.
- Video Guide
- Create a Shipment with Insurance
- Insurance in Shipping Rules
- Insurance in File Upload
- Insurance Claim
- Insurance Settings
How Insurance is Calculated on Easyship
- The insurance price will be calculated based on the entire shipment value (shipping cost + customs value)
- The price of insurance may differ for international and domestic shipments. It is approximately 1% for domestic and 1.5% for international, with a minimum charge of 0.49USD (or equivalent in your country's currency).
- Once insurance is purchased, no added fees will need to be paid while filing an insurance claim.
Create a Shipment with Insurance
There is always a possibility that your parcel will get lost or damaged in transit. Therefore, we offer third-party shipping insurance as an option when creating your shipment (Step 2 of 5).
The default setting for Insurance on your shipments will be No, so if you do require Insurance, make sure to change the setting to Yes during shipment creation.
If you select No, we remind you again on stage 4 of 5 of the shipment creation process that your parcel will not be compensated if the shipment is lost or damaged in transit.
If insurance is not added to a shipment, you will be prompted to purchase insurance in the final stage of shipment creation.
Insurance in Shipping Rules
Automatically adding insurance to shipments is possible with Shipping Rules.
As shown below on the left you can set up your shipping rules to automatically add insurance to your shipments.
You can also base your conditions on certain countries, stores, shipment weight, and the number of items in the parcel. E.G All shipments with a selling price of 50 USD or higher, always include insurance.
Shipping Insurance in File Upload
When creating multiple orders via File Upload, you can add Insurance to your orders. Below is an example from our Easyship File Upload template.
In the column Shipping Insurance simply add Yes and insurance will be included in your order upon creation.
Shipping Insurance Claim
Please see the following article regarding terms and how to file a claim: How to File an Insurance Claim
On top of all the features that were added above, we go a step further by allowing you to fully customize how shipments are insured.
The Insurance settings are found by going to Settings > Insurance. On this page, you can select a specific amount or percentage of the shipment to insure. For example, you can insure 85% of the shipment value or up to 300 USD. Furthermore, you can decide whether or not you wish to include the shipping price in the overall insurance purchase.
Q: Who officially provides the shipping insurance?
A: We partner with Insureship to provide high-quality insurance at a low cost to our customers.
Q: Does the Insurance cover all types of shipments to every country?
A: Though the insurance provided is extensive, there are some countries and products that cannot be insured. For more information on excluded countries and products, see the Insureship Policy Exclusions page.
Q: Does Easyship raise the insurance claim on my behalf?
A: As the policyholder, the shipper holds all rights to raise a claim with Insureship. In a new Easyship feature, Insurance at Checkout, your customer can now purchase insurance on your store and raise the claim directly with the insurance provider if something were to go wrong in transit.
If you have any questions regarding insurance and how to set it up, contact firstname.lastname@example.org.