If your payment on Easyship gets declined, there could be several reasons behind it. This guide will help you understand and resolve the issue.
Declined Payment Reasons
If your card gets declined, it might be due to one of the following reasons:
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The bank declined it
Your bank may block the payment. Contact your bank to verify the issue before reaching out to Easyship support. -
Multiple small payments
Making multiple small payments quickly can trigger a block. To avoid this, use the Create Shipment > Advanced function to pay for multiple shipments at once. -
Check the billing address
Ensure the billing address on your Easyship account matches the one linked to your card. An incorrect address can cause payment issues. -
Geographic location
Using a foreign card might result in higher decline rates. If your foreign card fails, try another payment method. -
Incorrect information
Double-check that your card number and CVC are correct. -
Authentication required
The card may require additional authentication, such as 3D Secure, which adds an extra step to the payment process. If your card requires this, you'll be redirected to your card issuer’s 3D Secure web page during checkout to enter a one-time authentication code or password. Ensure you're using Chrome if other browsers fail to redirect to the 3D Secure page.
How It Works:
1. Enter payment details on the checkout page.
2. Get redirected to your card issuer’s 3D Secure web page.
3. Enter a one-time authentication code or password.
4. The card provider verifies the details and approves the payment.
5. Get redirected back to the main payment page.
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Unknown issues
If your payment is blocked for an unknown reason, contact Easyship support for assistance. They can explain the reason for the failure using our internal system. If the issue is with your card issuer, you may need to contact them directly.
For further assistance, feel free to contact Easyship support.