When you connect a store to Easyship, you'll be prompted to add fallback details. These settings act as a safety net, ensuring that shipments can be processed even if some product details (like weight, dimensions, or categories) are missing at checkout or during order sync. It is recommended to have fallback settings in place.
Note: Fallback details should be a last resort. It's best practice to ensure all product data is complete for accurate rate generation. You should save products with the necessary information needed for accurate rate generation. More information on setting up products here: Adding and Editing Products. To better understand the utility of product information at checkout, refer to the following article: How Live Shipping Rates Are Calculated via the Checkout Plugin.
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Setup/Edit Fallback Details
You can configure or edit fallback details in your Store Settings under the Products section. It’s important to have these settings in place to prevent any issues during checkout.
Fallback Types
- Fallback Shipping Box: If no product dimensions are provided, the fallback box size will be used to estimate the shipment's size.
- Fallback Category: Any products without a category will default to the fallback category, ensuring accurate duty and tax calculations.
- Fallback Product Dimensions: When dimensions aren’t saved for products, the fallback dimensions will apply to all items in an order.
If you already have saved boxes in your account, you can select an existing box when connecting a new store instead of creating a new one. Properly setting these fallback details helps avoid potential shipping disruptions and ensures smooth checkout experiences.